About us

About us

From our centre on Deptford Broadway we offer services for homeless people. As well as people who sleep rough, we support those who are vulnerably housed; sofa surfing or living in temporary accommodation.

People who have nowhere to live can come to our Gateway centre to have a shower, do their laundry and eat breakfast. They can also access healthcare from visiting nurses, mental health workers and health professionals.

The 999 Club Advice & Support service offers guidance so that people can identify what help they are entitled to through housing provision and benefits, and maintains strong links with private landlords willing to accept former rough sleepers as tenants. We also provide individual support, including accompanying people to appeals and court hearings.

Our Night Shelter is a first step away from the streets for many of its guests, and gives us the opportunity to work intensively with people to help them find a place to live.

Alongside these essentials, we offer Learning & Activities and Employability Support programmes designed to build self esteem, allow for self expression and teach skills that will help people achieve nationally recognised qualifications and get back into the workplace.

Our services create the opportunity for people to gain the confidence and skills needed to transform their lives.We accomplish all this with 13 members of staff, and over 50 regular volunteers and we’re proud that our charity makes such a big difference to the lives of the people we help. Our commitment to best practice and transparent process has enabled us to achieve the Advice Quality Standard for the advice service that we offer, and the PQASSO quality mark for the way we run the charity. We’re registered with the Fundraising Regulator.

We’ve attracted funding from major trusts, foundations, and corporate social responsibility funds, as well as Comic Relief and Big Lottery.

Our local community in Lewisham and Greenwich give us fantastic support, as do a number of regular donors from across the country who’ve come across the 999 Club and made a long term commitment to support the work we do. We honour that commitment by delivering high quality services for homeless people.

Our aims

  • To enable people in south-east London who are currently homeless, have recently been homeless, or are at high risk of becoming homeless, to find a sustainable solution to their housing problem.
  • To support homeless people into work, or to return to their place of local connection.
  • To support homeless people in living productively and independently.

How we do this

To meet our aims, we work with homeless people to:

  • Reduce the threat of accommodation loss and increase capacity to access accommodation.
  • Increase engagement with us and/or other services.
  • Increase mental and physical well-being.
  • Improve financial stability.
  • Increase and widen positive social networks.
  • Increase life skills.


Our philosophy

We see people as having not just needs but also goals and capacities. We take the time to understand their goals and help them to expand their capacities in order to meet their needs.

  • Identifying goals

    We believe that every individual has untapped potential. The people who come to the 999 Club have not been able to develop, express or use that potential for a variety of reasons. We support them in identifying what they want and how to get it.

  • Building supportive networks

    People lead fulfilling lives when they have rich social networks to support them. We help people develop the confidence to build their own networks and re-connect to networks from which they have become separated.

  • Helping change happen

    The people who come to us have problems. They are not problem people. Some are not ready for change. Some find the prospect daunting. We work to facilitate the conditions for the decision to change and support the individual in tackling the interconnected issues that have held them back.

We believe that everyone has potential. Everyone needs help to fulfil that potential. The people who come to us are no different from anyone else. Rather the challenges they face are greater than those faced by most of the rest of us.

The details
The 999 Club and Lady Florence Trust is a Registered Charity No 1091077, and a Registered Company No: 4238295